Shipping Policy

At Sprinkle World, we aim to provide a seamless and satisfactory shipping experience for our valued customers. This Shipping Policy outlines important details regarding the shipment of products purchased from our website, www.sprinkleworld.com.

Order Processing

Orders are processed and dispatched within 5 business days from the date of purchase, subject to product availability and payment verification.

Shipping Rates and Methods

All our orders are shipped via Royal Mail to ensure reliable and timely delivery of your orders.

Shipping rates are calculated based on the shipping destination, package weight, and chosen shipping method. The applicable shipping charges will be displayed during the checkout process.

Delivery Timeframes

• Domestic Shipping: Estimated delivery times within the UK are typically between 3 to 5 business days after dispatch.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing tracking details. This allows you to track your package's delivery status.

Shipping Restrictions

• P.O. Box Addresses: Please note that we are unable to deliver to P.O. Box addresses. Ensure to provide a valid physical address for delivery.

Incomplete or Incorrect Addresses

Customers are responsible for providing accurate shipping information. Incomplete or incorrect addresses may result in delayed delivery or return of the package to us. Additional shipping charges may apply for re-shipping due to address errors.

Shipping Notifications

We will notify you via email of any significant updates regarding your order, including confirmation, dispatch, and delivery.

Contact Us

If you have any questions or require assistance regarding shipping, please contact our customer service team via the contact us page on our website.

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The revised policy will be effective upon posting on our website.

This Shipping Policy was last updated on December 2023.

Returns Policy

As our products are food items, ensuring the safety and quality of our offerings is our utmost priority. For hygiene reasons and in compliance with food safety regulations, we regret to inform you that Sprinkle World does not accept returns, exchanges, or refunds.

We highly encourage our customers to carefully review their orders, including product details and quantities, before finalising their purchases. In the unlikely event of receiving a damaged or incorrect item, please contact our customer service team within 7 days of receiving the order.

Upon notification within the specified timeframe, we will assess the situation and, if appropriate, provide a resolution that aligns with our policies and regulatory constraints. This could include issuing a replacement.

We appreciate your understanding and cooperation in adhering to these policies, which are in place to maintain the highest standards of quality and safety for our valued customers.